Questions? Answers!

For additional persons, we charge €15 per night per person.

An apartment gives you everything a hotel room offers – and considerably more: generous living and sleeping areas, a fully equipped kitchen and the freedom to plan your day independently of breakfast and restaurant hours. For families, groups and longer stays in particular, a holiday apartment is usually the more affordable choice, because you book a whole apartment rather than individual rooms. And you don’t give up any of the usual comforts: bed linen, towels and final cleaning are included, and our team is personally there for you.

How to find us:

By car:
From the A5 motorway, take the exit Freiburg-Mitte and head towards Freiburg on the B31a.
At the B3 exit towards Merzhausen/B31/Stadtmitte/Konzerthaus/Hauptbahnhof, turn right onto Schnewelinstraße/B3.
After approx. 800 m, turn right into Eisenbahnstraße, then after approx. 300 m turn left onto Rotteckring. After approx. 270 m, continue straight over the junction into Katharinenstraße. The entrance to our courtyard is on the right-hand side – the apartments are accessed directly from the courtyard. The building’s street address is Friedrichring 37.

By public transport:
From the main railway station, take tram no. 3 towards Zähringen and get off at the Europaplatz stop. From there it is a six-minute walk to the apartments.
Timetable information.

Book your stay conveniently through our website. Depending on the rate booked, you can make changes and cancellations yourself. To do so, click the link “Detailed booking information” at the bottom of the booking confirmation email you received straight after booking. On the following page, enter the email address used for the booking and your surname. You can then view, change or cancel your booking.

Depending on the rate, up to two rebookings are free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for bookings made through portals such as Booking.com, the conditions stated there apply.

Our reception is staffed daily from 13:00 to 21:00 – during this time our team is happy to answer any questions and share tips and recommendations for Freiburg. Check-in is possible between 16:00 and 21:00. Earlier arrival before 16:00 can be arranged on request.

Arriving after 21:00? No problem: you will then collect your apartment key conveniently from our key box. Your personal access code and all important information are emailed to you the day before arrival.

You may check out at any time up to 11:00. When leaving the apartment, please leave the keys on the table and pull the door shut behind you.

Late departure until 12:00 is possible by prior arrangement – please contact our team. If you plan to leave earlier, a message the day before would be appreciated so that our housekeeping can be scheduled accordingly.

For stays of at least 7 nights, we offer a free intermediate cleaning on request. This includes floor cleaning, a towel change, waste disposal, restocking of toilet paper, coffee and soap, and a light clean of the bathroom and kitchen.

Additional intermediate cleaning at your preferred interval is available at €25 per session. Please speak to our team.

On departure, we ask guests to leave the apartment swept clean and with the dishes washed. Excessive soiling will be charged according to the effort involved, with a minimum of €25. As a security deposit, we store your credit card or passport details; this data is irrevocably deleted on the day of your departure.

When you book directly through our website, you are guaranteed the best price – with no booking fees and no agency charges. You benefit from flexible change and cancellation options up to three days before arrival, and our team is your personal point of contact before, during and after your stay. Exclusive offers such as our Long Stay Special with the promo code LONGSTAY (20% off stays of 30 nights or more) are also only available when booking through our website.

For extended stays, you benefit from attractive special rates. For stays of 30 nights or more, enter the promo code LONGSTAY when booking on our website and receive 20% off the booking price.

We are happy to provide a cot and a high chair free of charge. Simply reserve them before arrival or ask our team during your stay.

Wi-Fi is available free of charge in all apartments.

Please enter your billing details in our guest system before the day of departure. Your invoice will automatically be sent to the email address you provided on the day of departure. You will receive access to our guest system a few days before arrival.

Our lounge is available for relaxation around the clock. We ask that you be considerate of the other guests in the building. The quiet hours between 22:00 and 6:00 also apply in the lounge.

From Monday to Friday from 11:00, and on Saturdays/Sundays/public holidays from 13:00, we are happy to take your luggage before check-in. Please contact us directly on the telephone number given in your booking.

The rental price includes bed linen, bath towels, dish towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, detergent for the washing machine, and salt and pepper. Please let us know if you need refills or anything else. Final cleaning is also included in the price.

We have our own parking spaces, which can be booked for a fee. We recommend reserving early, before your arrival. You can pay conveniently online in advance or at the latest to our team on arrival. Please reserve using the contact details given in your booking.

If our spaces are fully booked, we will be happy to help you find a public car park.

Bookings made through our website can be paid by credit card (Visa or Mastercard) or PayPal.

Pets are very welcome. We charge a flat rate of €15 per night per pet to cover the additional cleaning. Please register your pet with us before arrival.

Smoking is not permitted in the apartments or anywhere in the building. Please understand that we will charge a fee of €300 in the event of non-compliance.

A snack machine offering drinks, food and snacks is available by our car park, at an additional charge.

Many apartments have a sofa bed for additional guests. If you have booked the apartment for more people and wish to use the sofa bed, you will find the relevant bed linen and towels in the wardrobe. Please contact us if you have any questions.

Some of our apartments have their own washing machine, which you can use free of charge including the detergent provided. For all other guests, our laundry room in the basement with washing machine and tumble dryer is available – also free of charge, detergent included. Please contact our team if you have any questions.